Approved viewers
Who can open your gated trust center documents, until when, and how to revoke or extend their access.
What it is
Viewers is the list of people whose access request you approved. Each row is a grant: an email address, the company and name they gave, when access was granted, when it ends, and when they last signed in. A viewer with an active grant signs in on your trust domain with a one-time link and can download every gated resource on the page.
Where to find it
Trust CenterViewersThe view appears once access requests are available to your organization. The filter at the top shows Active viewers by default; Revoked and Expired keep the history.
Key actions
Revoking and extending need the editor or admin role. Viewers can read the list.
Revoke access
The grant is marked revoked and every session the viewer holds ends at once: their next download answers "not found" and the page shows them as a visitor again. The viewer is not notified.
Extend access
Click Extend, pick the new end date (at most five years out), and confirm. The viewer's existing sign-in keeps working; the new date shows on the row. Extending also resets the "ending soon" reminder, so the viewer is told again before the new date.
See what a viewer did
Click Log on a row to open the access log for that viewer: their approval, each sign-in and every download.
When access ends
Seven days before a grant's end date, Noru emails the viewer once to say when their access ends and to ask their contact at your organization if they need longer. The people who review requests get an in-app notification at the same time, linking here, so extending is one click.
On the end date the viewer's downloads stop at once. A daily job then marks the grant Expired, closes its sessions and writes an "expired" entry to the access log. An expired grant cannot be extended; the viewer sends a new request from the trust page.
Sign in again
A viewer whose sign-in link expired, or who switched browsers, chooses Already approved? Sign in on the trust page and enters their email. If the address has an active grant, Noru emails a fresh one-time link valid for seven days. The form answers the same way whether or not the address is approved.
Statuses and fields
| Status | Meaning | Set by |
|---|---|---|
Activeactive | May sign in and download gated resources until the expiry date. | You, by approving |
Revokedrevoked | Access ended early; sessions were closed. | You |
Expiredexpired | The end date passed. Set by the daily expiry job, so a grant can read Active for up to a day after its end date while downloads already refuse it. | Noru |
Tips and gotchas
One address has at most one active grant per trust page. Approving a second request from the same address extends the existing grant rather than creating another.
Approve with a short duration for a prospect's security review and extend once they become a customer. Extending is one click; a lapsed grant means a new request.
What Noru does not do
Noru does not extend access on its own, does not revoke access automatically when a deal is lost, does not email your team about expiring access (the reminder to reviewers is in-app only), and does not let a viewer see which colleagues at their company also have access. Grants are per email address, never per company.
Related
Last updated on