Troubleshooting

Connection, authentication, partial collection, and stale-evidence problems.

Start from the symptom you see in Data Sources: a dialog error, a status badge, or a Sync history entry in the detail drawer. Each section below opens with the exact message where the product shows one.

Data source detail drawer with Sync history expanded showing a failed runData source detail drawer with Sync history expanded showing a failed run
Sync history is the first place to look. Each run keeps its message and counts.

Connection fails

Authorization expired or needs to be re-authorized

Partial collection

Stale evidence

Mapping gaps

Rate limits and timeouts

Deleting and reconnecting

Last updated on

Permissions and security

How Noru stores connector credentials, what each authentication model can and cannot do, and what read-only really means per provider.

Amazon Web Services

Connect Amazon Web Services: authentication, permissions, what Noru collects, and troubleshooting.

On this page

Connection failsAuthorization expired or needs to be re-authorizedPartial collectionStale evidenceMapping gapsRate limits and timeoutsDeleting and reconnectingRelated