Service Level Agreement (SLA)

Version: 0.9.0 | Last Updated: 1st October 2025

Availability

Noru targets 99.5% monthly uptime for the Noru platform.

Availability excludes scheduled maintenance, force majeure events, and outages caused by Customer systems, networks, or third-party services.

Maintenance

Scheduled maintenance may occur from time to time and will be communicated in advance where reasonably practicable.

Remedies

If Noru fails to meet the availability target in a given month, Customer’s sole and exclusive remedy will be service credits, if and as specified in the applicable Order Form.

Changes

Noru may update this SLA from time to time by posting an updated version at https://noru.tech/legal/sla.