Customer story
Lawline recently completed its first ISO 27001 certification. As a legal AI platform, Lawline's entire business rests on trust—information security is not an add-on, but a core part of the product delivered to customers. Working with security in a structured way is what allows organizations to feel confident handing Lawline their most sensitive legal matters.
"We see Noru as a way to keep our information security management system alive over time, not just as a tool for getting through certification."
To ensure security remains a core part of the product, the team relies on Noru as their single operational hub—keeping policies, controls, and evidence alive throughout the year rather than treating compliance as a rush-job before an audit.
Building a secure technical foundation has been an ongoing effort since the platform began to develop in late 2025. When it came time to formalize the process, the team booked their audit date and worked backwards, which created the necessary focus and momentum. While the entire Lawline team was involved depending on their roles, getting the operational processes and training in place was intense work during Q2 2026.
"Booking the audit date helped us focus. Once we had a clear deadline, we could plan backwards and make sure the final work got done."
One of the most important lessons from the process was that tooling is most effective when the strategy is already clear. The team prioritized defining their scope, risks, and priorities first, realizing that effective compliance ultimately comes down to understanding your own business rather than just filling in forms.
"You still have to do the thinking. The tool helps, but you need to define your own risks, scope, and priorities first."
For Lawline, this certification is an investment in remaining a company that businesses can rely on with their legal work, not just a compliance box to check. Moving forward, the team will continue to use Noru to ensure compliance is managed as part of everyday operations.